Return policy

Return Policy 

At Zukime.com, we aim to provide you with the best shopping experience. If you are not completely satisfied with your purchase, our Return Policy ensures a hassle-free process for returns and exchanges. Please read the following guidelines carefully to understand how returns work.

• Eligibility for Returns

To be eligible for a return, the following conditions must be met :

1. The product must be unused, in its original packaging, and in the same condition as when you received it.
2. The return request must be made within 7 days of receiving the product.
3. Proof of purchase (e.g., order number or invoice) is required.

Non-Returnable Items :

1. Perishable goods (e.g., food, flowers).
2. Personalized or custom-made products.
3. Products marked as "final sale" or "non-returnable."
4. Used, swatched, or trial products.
5. Lingerie bottoms (panty) are absolutely non-returnable.

• Reasons for Returns

We accept returns for the following reasons :

1. Defective Product : The product is damaged or not functioning properly.
2. Wrong Product : You received an item different from what you ordered.
3. Change of Mind : If you change your mind about a purchase, you may return it (subject to eligibility).

• How to Initiate a Return

Contact Us : Reach out to our Customer Support Team via :

1. Phone: +8801605956499
2. Email: support@zukime.com

Provide your order number, product details, and reason for the return.

1. Approval : Our team will review your request and, if approved, provide instructions for returning the product.
2. Return the Product : Once approved, we will arrange for a third-party courier to pick up the product at no additional cost to you.

• Return Process 

1. Inspection : Upon receiving the returned product, we will inspect it to ensure it meets our return criteria.
2. Replacement or Refund : If the return is approved, we will either send a replacement or issue a refund to your original payment method.
3. Timeline : The return process may take up to 7-10 business days after we receive the product

• Special Cases

1. Wrong Product Ordered : If you mistakenly ordered the wrong product, we may exchange it upon payment of returning and resending costs. This is subject to product type and management discretion.
2. Lingerie Items : For lingerie, we recommend consulting with our team for accurate sizing. If you face any issues after purchase, contact us for assistance.

• Contact Us 

Reach out to our Customer Support Team via :

1. Phone : +8801605956499
2. Email : support@zukime.com

Provide your order number, product details, and photo/video proof of the issue.