Refund policy

Refund policy -

At Zukime.com, we are committed to ensuring your complete satisfaction with every purchase. If you receive a damaged, defective, or incorrect product, we will promptly arrange for a replacement or issue a full refund after the product is returned. You will not be charged any additional shipping fees for such replacements. Please review our policy below for more details.

• Closed Box Delivery Policy 

1. To ensure the authenticity, privacy, and integrity of our products, we maintain a closed box delivery policy. This means:
2. If you receive a damaged, defective, or wrong product, you must return it to us for a replacement or refund.
3. The product must meet the conditions outlined below to qualify for a replacement or refund.

• Conditions for Replacement or Refund

To be eligible for a replacement or refund, the following conditions must be met:

1. Defective/Damaged/Wrong Product : If you find any defect (damaged, defective, or wrong product) after opening the box, inform our Customer Support Team as soon as possible (within 3 days of receiving the product). Provide clear photo or video proof of the issue.
2. Electronics Items : For electronics, you have a 15-day replacement guarantee from the date of delivery for any defective or non-functioning item.
3. Original Packaging : The product must be returned in its original packaging, including the Zukime box, intact product packaging, and the original invoice.
4. Unused Condition : The product must be unused, unopened, and in the same condition as when you received it.

Non-Eligible Items :

1. Used, swatched, or trial products.
2. Liquid, semi-liquid, or clearance sale items.
3. Products where the seal is broken or the product does not suit you.
4. Lingerie bottoms (panty) are absolutely non-returnable and non-exchangeable

• How to Initiate a Return or Replacement

Contact Us 
Reach out to our Customer Support Team via :

Phone : +8801605956499

Email : support@zukime.com

Provide your order number, product details, and photo/video proof of the issue.

• Special Cases

1. Wrong Product Ordered : If you mistakenly ordered the wrong product, we may exchange it upon payment of returning and resending costs. This is subject to product type and management discretion.
2. Lingerie Items : For lingerie, we recommend consulting with our team for accurate sizing. If you face any issues after purchase, contact us for assistance.